Who Do You Trust?
This blog post started as a GDPR-related commentary about protecting our data and being good stewards of our clients’ information as social media consultants. Since … Read more
Customer Service
Negative Online Review? Respond with Grace
A terrible online review – it feels like one of the worst things that can happen to a business. But is it? Typically, online review … Read more
Creating a Social Media Customer Service Experience
When organizations create social media accounts, they are entering into a virtual (albeit implied) contract with their communities. That contract is simple, promising: Not to … Read more